FAQs

No, we don’t offer cash on delivery service.

We do not accept orders over the phone. Customers would have to place their orders directly on our website littyjewellery.com

No, you do not need to have an account to shop on littyjewellery.com. Once you place your order you will receive your order confirmation and shipping details on your email id. But we do recommend you to have yourself registered with us to track your order, avail offers, discounts, and promotions.

Yes, we do deliver all over India. If delivery service is not available through our partnered courier companies, we will ship your order through India Post.

The delivery time varies from city to city. Once the order is placed we ship it out within 1-2 working days and it will take 4-5 working days for it to get delivered to you depending on your location.

Once the order is placed from our website you will receive an order confirmation email. The order will be dispatched within 48 hours of order placement. Once the order is shipped, you will get the tracking details in your email from which you can use the link or AWB number to track your order on the courier partner’s website. In case of any further queries, you can reach out to us at customercare@littyjewellery.com

Yes. We can deliver your shipment in India. We would need the complete shipping address along with a local contact number. If the delivery address is of a Hotel, would recommend you to give us your local contact number which would be reachable at all times.

It is possible to change the address or phone number before the order is shipped out. Once shipped, it is not possible to change the address or phone number. Please email us at customercare@littyjewellery.com to inform us about such situation. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after a deduction of Rs 99 for shipping.

In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately at customercare@littyjewellery.com. We will cancel one of your orders and refund the amount back to the payment method you used when placing your order.

In the unlikely event where you are missing an item from your order please immediately drop us a mail at customercare@littyjewellery.com. and our support team will get back to you asap to help you resolve the issue.

We understand that you can’t wait at home (or office – whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you, each attempt on a consecutive day. So, in case you have missed the order delivery, please write to us at customercare@littyjewellery.com along with your order number and we shall take care of it.